General terms and conditions

1. Basic Provisions

1.1. These Terms and Conditions govern the rights and obligations between PetGrooming Company s.r.o. and the customer when purchasing gift certificates through the website https://strihanipsu-teplice.pro/.

1.2. The website operator and service provider is:

PetGrooming Company s.r.o.
Company ID No.: 27637476
registered office: Radlická 571/70, 150 00 Prague 5 – Smíchov
registered in the Commercial Register maintained by the Municipal Court in Prague, file No. C 120617
e-mail: info@strihanipsu-teplice.pro

(hereinafter the “Operator”).

1.3. The Customer is a natural person or legal entity who orders a gift certificate through the Operator’s website (hereinafter the “Customer”). The provisions of these Terms and Conditions concerning consumer rights apply only if the Customer concludes the contract as a consumer.

1.4. These Terms and Conditions form an integral part of the contract concluded between the Operator and the Customer. Any individual arrangements agreed with the Customer shall take precedence over these Terms and Conditions.

1.5. The contract is concluded in English.

2. Order and Conclusion of the Contract

2.1. The Customer selects a gift certificate on the Operator’s website and, before submitting the order, has the opportunity to review and correct the entered information.

2.2. Before submitting the order, the Customer has the opportunity to read these Terms and Conditions. By submitting the order, the Customer confirms that they have read them.

2.3. By submitting the order, the Customer becomes obliged to pay the price of the ordered gift certificate.

2.4. After receiving the order, the Operator sends the Customer an electronic order confirmation to the e-mail address provided in the order.

2.5. The gift certificate is issued according to the Customer’s order and, after full payment of the price, is sent electronically in PDF format to the e-mail address provided by the Customer.

3. Price, Payment and Delivery of the Gift Certificate

3.1. The price of the gift certificate is stated on the Operator’s website and in the order.

3.2. The Customer pays the price using one of the payment methods offered during the ordering process.

3.3. The gift certificate is sent to the Customer electronically in PDF format to the e-mail address provided in the order, no later than the second day after proper payment of the order has been received.

4. Withdrawal from the Contract

4.1. If the Customer is a consumer and the contract is concluded through the website, the Customer has the right to withdraw from the contract without giving any reason within 14 days from the date of conclusion of the contract, unless otherwise provided by law.

4.2. To withdraw from the contract, the Customer may in particular use the online function available on the “Withdrawal from the Contract” page. A link to this page is permanently available in the footer of the Operator’s website.

4.3. The online function enables the Customer to enter or confirm the information necessary to identify the Customer and the contract from which they are withdrawing, as well as an electronic contact address to which confirmation of receipt of the withdrawal will be sent.

4.4. After completing the information, the Customer may submit the withdrawal using the button “Confirm withdrawal from the contract” or another control element labelled with another corresponding and unambiguous wording.

4.5. After the withdrawal has been submitted using the online function, the Operator shall, without undue delay, send the Customer confirmation of its receipt in text form to the electronic contact provided by the Customer, including the content of the withdrawal and the date and time it was submitted.

4.6. The withdrawal period is observed if the Customer submits the withdrawal before the period expires.

4.7. Use of the online function is not the only possible method of withdrawing from the contract. The consumer may also withdraw by making another unequivocal statement to the Operator, for example by e-mail to info@strihanipsu-teplice.pro.

4.8. If the Customer validly withdraws from the contract, the Operator shall refund, without undue delay and no later than 14 days from the withdrawal, the funds received under the contract, using the same payment method used by the Customer, unless another method is agreed with the Customer that does not cause the Customer any additional costs.

4.9. The right to withdraw from the contract does not apply in cases where it is excluded under applicable law.

5. Redemption of the Gift Certificate

5.1. The gift certificate represents a value that may be used to pay for services provided by the Operator at PGC Salon for Dogs and Cats at U Hadích lázní 3269, 415 01 Teplice.

5.2. The gift certificate is transferable and may also be redeemed by a person other than the Customer who purchased it.

5.3. The gift certificate may be redeemed once and for its full value. Unless expressly stated otherwise, any unused portion of the certificate’s value is not paid out in cash.

5.4. If the price of the selected service exceeds the value of the gift certificate, the person redeeming the certificate shall pay the difference.

5.5. The gift certificate cannot be exchanged for cash, except where the Customer becomes entitled to a refund under the law or these Terms and Conditions.

5.6. The Customer is responsible for protecting the gift certificate and the information required for its redemption against loss, misuse or disclosure to an unauthorised person.

5.7. The Customer is not entitled to alter the content or graphic form of the gift certificate without authorisation or to create imitations of it for the purpose of unauthorised redemption.

5.8. At the time of redemption, the gift certificate must be valid and the information required for its verification must be legible.

5.9. The gift certificate is valid for 12 months from the date the order is placed. After expiry, it cannot be redeemed and its unused value will not be refunded, unless otherwise provided by law.

5.10. Appointment booking and the specific conditions of the service provided are governed by the Operator’s terms applicable to the relevant service. The essential conditions for using the gift certificate are communicated to the Customer before the contract is concluded and are also stated with the relevant offer on the website.

6. Rights Arising from Defective Performance and Complaints

6.1. The Operator is responsible to the Customer for ensuring that the gift certificate corresponds to the order and can be properly redeemed under the stated conditions.

6.2. If the Customer receives an incorrect or non-functional gift certificate, or a certificate that does not correspond to the order, the Customer may submit a complaint by e-mail to info@strihanipsu-teplice.pro.

6.3. The Operator shall handle a consumer complaint in accordance with applicable law.

7. Processing of Personal Data

7.1. The Operator processes the Customer’s personal data primarily for the purpose of processing the order, concluding and performing the contract, complying with legal obligations and, where applicable, protecting its legitimate interests.

7.2. Personal data necessary for the conclusion and performance of the contract are not processed on the basis of the Customer’s consent where the legal basis for processing is performance of the contract or compliance with the Operator’s legal obligation.

7.3. Personal data are retained only for the period necessary for the purpose of their processing and for the period required by applicable law.

7.4. To the extent necessary, personal data may be disclosed to processors who provide the Operator in particular with website operation, accounting, payment or other related services.

7.5. To the extent provided by law, the Customer has in particular the right of access to their personal data, rectification or erasure, restriction of processing, data portability and the right to object to processing.

7.6. In matters concerning personal data protection, the Customer may contact the Operator at info@strihanipsu-teplice.pro or lodge a complaint with the Office for Personal Data Protection.

8. Alternative Dispute Resolution for Consumer Disputes

8.1. The competent authority for alternative dispute resolution of a consumer dispute arising from the contract is the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Štěpánská 796/44, 110 00 Prague 1.

8.2. The consumer may use alternative dispute resolution under the conditions laid down by applicable law.

9. Final Provisions

9.1. Legal relations between the Operator and the Customer are governed by the laws of the Czech Republic. This does not affect consumer rights arising from mandatory provisions of applicable law.

9.2. The version of the Terms and Conditions valid and effective at the time the contract is concluded applies to the contract. Any subsequent amendment to the Terms and Conditions does not affect an already concluded contract unless otherwise agreed with the Customer or required by law.

9.3. These Terms and Conditions take effect on 19 June 2026.